Privacy Policy

NexGen Automations ("we", "us", "our") operates the website at https://nexgenautomations.ca. We provide automation, AI, and software services to clients across Canada. Our office is located in Ontario, Canada.

This Privacy Policy explains how we handle personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law.

We collect personal information only when you choose to provide it. This includes:

• Contact form submissions: name, email, phone number, company name, service of interest, and your message.
• Direct communications: any information you send by email, phone, or WhatsApp.
• Server logs: standard technical data such as IP address, browser type, and pages visited, used only to operate and secure the website.

We do not use third-party advertising, tracking cookies, or analytics that profile individual visitors.

We use personal information only for the purposes you provided it:

• To respond to your inquiry or quote request
• To provide a service you have engaged us to deliver
• To send invoices, status updates, and project communications
• To meet our legal and tax obligations in Canada

We will not use your information for marketing email or text messages without your express consent (in compliance with Canada's Anti-Spam Legislation, CASL).

We do not sell, rent, or trade personal information. We may share limited information only with:

• Service providers we use to operate our business (for example, email and hosting providers), bound by confidentiality obligations.
• Trade partners (such as licensed electrical contractors) only when required to deliver a service you have engaged us for, and only with your knowledge.
• Authorities when required by Canadian law, court order, or to protect our legal rights.

We retain personal information only as long as it is needed to provide our services or to meet legal, tax, or accounting obligations — typically up to seven (7) years after our last interaction. Inquiry-only contact form submissions that do not lead to a project are deleted within twelve (12) months.

Personal information is stored on secured systems, transmitted over encrypted connections (HTTPS/TLS), and accessible only to the founder and any authorized personnel who need it for the purposes above. We use commercially reasonable safeguards against unauthorized access, loss, or disclosure.

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request a correction of inaccurate information
• Withdraw consent for further use of your information
• Request deletion of your information (subject to legal retention obligations)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at contact@nexgenautomations.ca. We will respond within thirty (30) days.

This website does not use third-party advertising cookies, cross-site tracking, or behavioural analytics. We may use only strictly necessary cookies required for the website to function (for example, your dark/light theme preference), which do not identify you personally.

If we add analytics in the future, we will update this policy and provide a clear opt-in choice in compliance with applicable Canadian and provincial privacy laws (including Quebec's Law 25).

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent version. Material changes will be posted prominently on this page.

For any privacy-related question or request, please contact:

• Email: contact@nexgenautomations.ca
• Mail: NexGen Automations, Ontario, Canada